Return & Refund Policy

Return & Refund

At Loot24by7, we prioritize customer satisfaction. If you are not completely satisfied with your purchase of electronics or gadgets, we offer easy return and refund policies to ensure a hassle-free shopping experience.

Delivery Options Overview

Loot24by7 offers ideal shipping methods for any requirement. You can also pick up your order yourself at our Shop if you prefer.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Email

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Check your Eligibility for Refund

Eligibility for Returns:
Time Frame: You can request a return within 7 days of receiving the product.
Condition of the Product: The product must be unused and in the same condition as received. It should be in its original packaging with all accessories, user manuals, warranty cards, and other relevant documents included.
Non-Returnable Products: Products that have been damaged due to misuse or tampering are not eligible for returns. Consumable items like batteries, software, or items marked as "non-returnable" at the time of purchase. Products without the original packaging or accessories will not be accepted for returns.

Return Process:
Return Request: To initiate a return, visit the Orders section on our website or contact our customer support at returns@loot24by7.com with your order ID and reason for return.
Approval: Once the return request is reviewed, we will approve or reject the return based on the eligibility criteria.
Approval: Once the return request is reviewed, we will approve or reject the return based on the eligibility criteria.
Self-Shipping: In certain cases, you may be required to ship the item back to us. In such instances, shipping costs will be reimbursed up to a specified limit.

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Refund Policy:
Refund Method: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed in your original payment method or in the form of store credit within 7-10 business days.
Deductions: If any item is missing or the product is damaged, deductions may be applied to the refund based on the assessment.
Shipping Costs: The original shipping cost, if any, will not be refunded unless the product was defective or damaged upon receipt.

Damaged or Defective Products:
Immediate Reporting: Contact us within 48 hours of receiving the product at support@loot24by7.com or through our customer support number.
Inspection: We may ask for photos or videos of the damaged/defective item.
Replacement or Refund: After reviewing the issue, we will either replace the item or provide a full refund, including shipping charges, if applicable.

If the product you received is damaged or defective, above terms can be applied to it.

Cancellations:

Before Dispatch: Orders can be canceled if the product has not yet been dispatched.
After Dispatch: If your order has already been dispatched, it can no longer be canceled, but you can initiate a return once you receive the product.